General conditions of Sale

These general conditions of sale are considered to be known and accepted by the buyer. The submission of an order implies the formal acceptance by the buyer of these conditions, except for express and written exception on our part. These conditions govern purchases made on the site, in accordance with the provisions of Part III, Title III, Chapter I, of the Consumer Code, Legislative Decree n. 206/2005, amended by Legislative Decree n. 21/2014 and by Legislative Decree 70/2003 on the subject of electronic commerce, available at the following links:

ARTICLE 1 - Object of the contract
With these general sales conditions, AVE CHA ’sells and the CUSTOMER remotely purchases the goods indicated and offered in sale on the website The contract is concluded exclusively through the internet, through access of the CUSTOMER and the realization of a purchase order according to the procedure provided by the site itself. By placing an order, the CUSTOMER declares: to be a consumer in accordance with the provisions of Article 3, paragraph 1, lett. a) of the Consumer Code; to be of age; that the data provided for the execution of the contract are true and correct; to have read and to have fully accepted the General Conditions of Sale indicated here.

ARTICLE 2 - Pre-contractual information for the consumer - art. 49 of Legislative Decree 206/2005
The CUSTOMER before the conclusion of the purchase contract, examines the characteristics of the goods that are illustrated in the individual product data sheets at the time of selection by the CUSTOMER. Before the conclusion of the purchase contract and before the validation of the order with "payment obligation", the CUSTOMER is informed about:
-   total price of the goods including VAT, with details of shipping costs and any other costs;
-terms of payment;
-transportation fee;
-   conditions, terms and procedures for exercising the right of withdrawal (art. 6 of these conditions)
-   information that the CUSTOMER will have to bear the cost of returning the goods in case of withdrawal;

In the event that the package arrives visibly damaged, withdraw the package signing with reserve, in case Otherwise it will not be possible to request any refund. In case of wrong address or no collection AVE CHA package reserves the right to charge the CUSTOMER for any storage costs.

ARTICLE 3 - Conclusion and effectiveness of the contract
Shipping costs are not included in the purchase price, but are indicated and calculated at the time of conclusion of the purchase process before payment is made. By sending the confirmation email from to the CUSTOMER, the purchase contract is concluded and formalized. There is no minimum amount to proceed with an order. AVE CHA ’reserves the right not to accept or process incomplete or missing orders of fundamental data. The CUSTOMER undertakes to verify the correctness of the data personal data contained therein and to promptly communicate any corrections. AVE CHA ’undertakes to describe and present the items sold on the site in the best possible way, nevertheless they could highlight some errors, inaccuracies or small differences between the site and the actual product. In addition, photographs of the products presented they do not constitute a contractual element, as they are only representative. In the event that, due to a data error, the product should it be unavailable, after placing the order, customer support reserves the right to contact the customer to propose an article of equivalent quality and price instead. In the event that this is not possible, or in the case the customer you don't want replacements, you can decide whether to wait for the new availability or cancel the order of that item without costs additional. In any case, the cost will be charged only for the value of the goods actually available.

ARTICLE 4 - Payment methods
All prices include VAT. Any payment by the CUSTOMER can only be made by:
Bank transfer in advance: the CUSTOMER can make the transfer to the current account in the name of AVE CHA ’. The coordinates Banking will be provided on the last order confirmation screen. The goods will be sent after receipt of the transfer by AVE CHA ’. In the purpose of the transfer, in order to speed up the payment tracking and the order fulfillment, please indicate the order number that was communicated to you by e-mail.

Paypal/Credit card: the CUSTOMER can pay Paypal at the end of the order, using a personal paypal account. For details and how to register visit

In the event that payment is not made within 2 days of the order date, unless otherwise agreed the order will be canceled without warning.

ARTICLE 5 - Right of withdrawal and refund
In case of exercise of the right of withdrawal, the CUSTOMER is required to return the goods within 14 days from the day on which he communicated to AVE CHA ’its intention to withdraw from the contract pursuant to art. 57 of Legislative Decree 206/2005. The goods must be returned to AVE CHA ’Via Borgo Giannotti 153 - 55100 Lucca. The goods must be returned intact, in the original packaging, unopened, complete in all its parts and the attached tax documentation, and the expenses of shipping will be charged to the CUSTOMER. Without prejudice to the right to verify compliance with the above, AVE CHA ’will arrange to repay the amount of the products subject to withdrawal within a maximum period of 14 days, As required by art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, AVE CHA ’may suspend the reimbursement until receipt of the goods. AVE CHA ’will carry out the refund using the same payment method chosen by the CUSTOMER during the purchase phase. In the event that the arrival pack visibly damaged collect the package by signing with reservation, otherwise it will not be possible to request any refund. In case of wrong address or non-collection of the package AVE CHA ’reserves the right to charge the CUSTOMER for any storage costs.

Information regarding online dispute resolution pursuant to Art. 14 Para. 1 of the ODR (Online Dispute Resolution Regulation):

The European Commission gives consumers the opportunity to resolve online disputes pursuant to Art. 14 Para. 1 of the ODR on one of their platforms. The platform ( serves as a site where consumers can try to reach out-of-court settlements of disputes arising from online purchases and contracts for services.